Christmas Tree Dog

Return Policy

 

At Besties, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Please review our return policy below:

 

Eligible Items for Return

 

We accept returns on unused, unopened items in their original packaging within 7 days of purchase. Items must be accompanied by the original receipt or proof of purchase.

 

Non-Returnable Items

 

For health and safety reasons, the following items are non-returnable:

 

• Opened pet food or treats

• Custom or personalized products

• Clearance or final sale items

• Used grooming tools or pet beds

 

Refund Process

 

• Online Purchases: Once the returned item is received and inspected, a refund will be processed to your original payment method. Please allow 3-5 business days for the refund to reflect.

 

Exchanges

 

We offer exchanges for defective or damaged items within 7 days of purchase. Contact us at info@bbbesties.com.

 

Return Shipping

 

• Customers are responsible for return shipping costs.

 

Exceptions

 

If you have concerns about a product or need assistance, please reach out to our customer service team at info@bbbesties.com.

 

We value your trust in Besties and look forward to serving you and your furry companions!

 

 

 

 

Shipping Policy

 

At Besties, we are committed to delivering your order promptly and reliably. Below are the details of our shipping policy:

 

Processing Time

All orders are processed within 1-3 days. Orders are shipped during weekends and holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are significant delays.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Estimated delivery times:

• Standard Shipping(through UPS and Fedex): 5-7 days

 

Delivery delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.

 

Domestic Shipping

We currently ship to all states locations. Free shipping is available on orders over $70.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment through the carrier’s website.

 

Damages & Issues

We take great care in packaging your items, but in the rare event that your order arrives damaged or defective, please contact us at info@bbbesties.com within 48 hours of delivery. Include photos of the damaged product and packaging for faster resolution.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly.

 

Questions?

For more information or assistance with your order, feel free to contact us at:

• Email: info@bbbesties.com

• Business Hours: 24 * 7